ITC Grand Central, a Luxury Collection Hotel, Mumbai

First of all, special thanks to staff members Mahima for check-in, Subodh for concierge services, Abhishek, Ravi, and Amrita for the pool/spa area for making our stay comfortable. The hotel is centrally located in Mumbai and was an excellent option for a weekend getaway for us. The breakfast buffet spread is amazing, with a good variety of local cuisine, and the hotel follows a strict clean environment policy. Hygiene was top priority. The room allocated on the 20th floor was comfortable, and the indoor pool is the best element in the hotel!

The hotel is very nice. My room was big, and also the bathroom was very nice. The location is good, and kind of in the middle of the city, close to the attractions of Mumbai. There is a bus running from the airport, with a stop close to the hotel. The hotel is located on a quiet road, and within a couple of minutes, you can find yourself in the "real Mumbai." The breakfast is very good. Lots of options, both Indian and more western, and I tried to sample from many options.. The hotel staff is very nice and helpful.

Everything from the hospitality, the property, the food, the ambiance, the rooms, the restaurants, the spa, the lounge. I am at shortage of words to express what I felt. The Duty Manager Abhishek Gupta took really good care of us. Made sure we were comfortable & everything we needed was taken care of. Sarah Baig in sales even at such a young age was very knowledgeable & informative about the entire property. Made us realise that we had made a mistake for not choosing ITC as a property for the wedding. Excellent guys keep it up.

Very nice hotel with friendly & helpful staff. The room was huge and had an excellent view. The hotel was easy to grab an uber and get to see the main sights but also very close to some great bars and restaurants.

Let’s start with the fact that we are staying here for the past 17 days straight (some through booking and some direct) and are looking to extend for a day or two more and have not got a very positive response/solution from the reception team today so I have left the hotel in a bad mood and stress today. Now First of all the positives: for us it has been the people. Manoj at the reception has been beyond EXCELLENT! We checked in as we had a family emergency with just day and night long hospital visits and were in extreme stress. He not only made sure we had the best in terms of hotel facilities but also ensured we had nothing to worry about from the hotel booking perspective. Our trust in him is unshaken and we as a family thank him from the bottom of our hearts! Shubham and Sarvesh, we had only one dealing with but again, they put us at ease and were so amazing at easing out our stress. So Thank you! The Hornbys team has gone above and beyond for us. Fabian and his team like Hemant and Urfan always took good care of our needs and probably know our food habits by heart 😊 The hotel facilities are good too, although I couldn’t use much of it personally.